VitalItaly — Shipping Policy

Last updated: September 2026

VitalItaly ships authentic Italian products from Germany to selected destinations. Available shipping methods, final costs and estimated delivery times are displayed at checkout based on the destination, order value and parcel weight.

1. Shipping Destinations

We ship to the countries and regions available for selection at checkout.

If a destination is unavailable at checkout, we are currently unable to ship the order to that location.

2. Order Processing

Orders are prepared after payment has been successfully confirmed.

Orders placed on weekends or public holidays are processed on the next available business day. Processing may take longer during periods of high demand or when circumstances outside our reasonable control occur.

3. Shipping Costs

Shipping costs are calculated according to the destination and parcel weight. The applicable cost is displayed at checkout before payment.

For orders delivered within Germany, free shipping is available when the order value is at least €79.

For destinations outside Germany, free-shipping availability and any applicable order-value conditions vary by destination and are displayed at checkout.

4. Shipping Methods and Tracking

Available shipping services are displayed at checkout. When tracking is available, customers receive the tracking information after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

5. Estimated Delivery

Estimated delivery times depend on the destination, selected shipping service and carrier operations. Any delivery estimate displayed at checkout is indicative and is not a guaranteed delivery date.

Delays may occur because of customs procedures, weather conditions, strikes, public holidays, carrier disruption or other circumstances outside VitalItaly's reasonable control.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery details, contact us as soon as possible at ludo@vitalitaly.net. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping or handling costs resulting from an incorrect or incomplete address, an unsuccessful delivery attempt or an uncollected parcel may be charged to the customer where permitted by applicable law.

7. Customs, Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Customs procedures may cause delivery delays outside VitalItaly's reasonable control.

8. Damaged, Defective or Incorrect Deliveries

Please inspect your order promptly after delivery.

If a product arrives damaged, defective or different from what you ordered, contact us as soon as possible at ludo@vitalitaly.net. Include your order number and photographs of the parcel and affected products where appropriate.

Eligible cases are handled in accordance with our Return & Refund Policy.

9. Contact

For questions about an order or shipment:

VitalItaly / VitalItaly Ltd
Reginastrasse 26
81827 München
Germany

Email: ludo@vitalitaly.net
Landline: +49 (0) 89 54028686
Mobile and WhatsApp: +49 172 3238991
Additional WhatsApp: +44 788 0861049